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Returns policy

Last updated 13 June 2025

Thank you for your purchase and we hope you are happy with the goods you have received. We pride ourselves in providing customer satisfaction, however, in the event that you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange*. Please see below for more information on our return policy.

* This does not include costs for return shipping (see below)

REFUNDS AND RETURNS

  • For online purchases you have a right to cancel within 14 days of receiving your order. This is also known as a ‘withdrawal’ or ‘cooling off’ period. All returns must be postmarked within fourteen (14) days of receiving your order. All returned items must be in new and unused condition, with all original tags and labels attached where applicable.

  • Where only part of an order is returned within the 14 day 'cooling off' period, a refund will be processed for the price of the goods returned only, excluding any shipping costs.

  • Where a complete order is returned within the 14 day period as outlined above, a full refund will be issued within 14 days of receipt of your returned items, excluding the return shipping costs.

  • Refunds may only be paid on the same payment card used to place the order and will be processed with 14 days of the receipt of your return.

  • You also have the right to cancel if your goods are not received within 30 days of placing your order (unless another time was agreed). In such cases you may request an alternative delivery date and if that cannot be met, then you may cancel your contract and a full refund will be issued. In such cases refunds will be issued to the payment card used within 14 days of the contract cancellation.

RETURN PROCESS

To return an item, place the item securely in its original packaging, along with a copy of your poof of purchase and your reasons for returning the item, and mail your return to the following address:

Ardcarne Garden Centre
Attn: Returns
Boyle
Co. Roscommon
F52 RY61

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we will not be liable for any goods lost in return transit.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange within 14 days of receipt. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned, refunded or exchanged:

  • Perishable goods such as food

  • Services which have begun with your agreement, before the end of the 14 day cooling-off period.

  • Any goods that cannot be returned or exchanged for safety or hygiene reasons.

  • Where plants have been ordered, please ensure you remove plants from their package immediately and water if necessary as we cannot be held responsible for damage to plant health caused by them being left in their packaging beyond the date of delivery.

For sale items, a credit note or exchange of goods will be offered.

For defective or damaged products please contact us at the customer service number below to arrange a refund, repair or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Ardcarne Garden Centre
Boyle
Co. Roscommon
F52 RY61

Tel: 071 966 7091

Email: info@ardcarne.ie

Our company number is 110341